TERMS AND CONDITIONS
1.1 Top life Safaris Ltd. provides transportation, accommodation bookings, restaurant meals, excursions and other services in cooperation with independent suppliers.
1.2 All information given in the itinerary to our clients is to the best of Top life Safaris’ knowledge and based on the latest information available. TopLife Safaris cannot be liable for modified information from third parties after the moment of sending, nor for any obvious typing errors.
1.3 To reserve flights and gorilla permits we need your full names as they appear in passport, your nationality and passport number.
1.4 In case of confirmation of the safari, the client must inform Top life safaris of any preferences and special requests of the participants; e.g. medical needs, diet, requirements relating to disabilities and any other requirements. TopLife Safaris will meet the requests if possible.
1.5 All packages are subject to availability and not guaranteed until confirmed. Many accommodations offered by Top life safaris have limited capacity and therefore it is essential to make reservations well in advance.
1.6 In the event that you wish to amend your reservation in any way, Top life Safaris will verify the level of realization of the preferred adjustment and confirm accordingly. TopLife Safaris reserves the right to charge an amendment fee conform to the actual costs, which will be added to the total invoice.
1.7 Top life Safaris reserves the right to change and re-adjust the tour schedule, transportation, accommodation and services indicated in the itinerary in the event of unforeseen circumstances before arrival.
2.1 The prices quoted for the various safaris are as per the itinerary and include the following services, unless stated differently: overnight in hotels, guesthouses, tents or lodges, all meals as indicated, sightseeing as noted in the itinerary, park entrance fees and ranger fees, airport transfers where applicable, ground transportation, English speaking driver/guides and bottled mineral water in the vehicle.
2.2 Expenses that are not covered: international and domestic air fares, visa and passports, meals not mentioned in the itinerary, drinks other than the mineral water provided in the vehicle, tips and gratuities for the guides and accommodation staff, laundry, travel insurance and other items of personal nature.
2.3 Prices on the website or quoted to our clients are subject to change without notice and are not guaranteed until confirmed.
2.4 Top life Safaris reserves the right to adjust the price at any time should there be any fluctuation in the exchange rate or increase in the cost of any proportion of the tour, though the company will make every effort to minimize the increase.
3. EXECUTION OF THE TOUR
3.1 No guarantees can be given for game viewing as it is a privilege to see animals in their natural habitat. You must take caution when viewing the animals and follow up on the instructions given by either the tour guide or rangers.
3.2 A gorilla or chimpanzee permit guarantees clients to track the primates in question to their location but does not guarantee that the animals will be in plain sight.
3.3 Accommodation is based on a twin or double bedded room, tent or banda, with private bathroom where possible. Single rooms may be available with the payment of a supplement fee but can not always be guaranteed.
3.4 Top life Safaris reserves the right to substitute equivalent or superior hotels. If a hotel of equivalent standard is not available Top life Safaris may substitute the next best quality hotel or suggest a superior at an extra charge.
3.5 The mode of transport utilized will be dependent on the number of clients and the route taken based on the specifications of the chosen itinerary. Every effort is made to ensure that vehicles are provided in a roadworthy condition but no liability can be accepted for a puncture, breakdown, damage, or any delay as a result of the poor road conditions.
3.6 Experienced English speaking driver/guides are provided, who will be the only persons allowed to drive the vehicles of Top life Safaris. The driver’s decision on all matters, such as the route taken, is final.
3.7 Top life Safaris reserves the right to alter any route or arrangement, to cancel the operation of any scheduled tour or vary the safari services in any way in the event of unforeseen circumstances, such as road closures, bad weather, problems with national parks or hotels and security considerations. In such cases alternative arrangements will be made as circumstances permit.
3.8 Top life Safaris reserves the right to employ subcontractors to carry out all or part of the services agreed to be supplied.
3.9 The right will be retained to refuse any person from participating or continuing any tour if, in Top life Safaris’ opinion or in the opinion of any other person in authority, the person concerned behaves in such a way to cause or be likely to cause danger, hazard or inconvenience to any third party, damage to property or to environments and ecosystems. No refunds will be made and Top life Safaris shall not be liable for expenses incurred as a result of the termination.
4.1 All tours will be booked and confirmed only after receiving a 40% deposit of the basic program rate. In case of gorilla permits a full advance payment of the permit fee is required.
4.2 The balance is due no later than 30 days prior to the safari, unless agreed differently.
4.3 Bookings made within 30 days before arrival must be fully paid at the time of confirmation.
4.4 If payment is not received in accordance with the above, Top life Safaris has the right to cancel the booking.
4.5 Payment can be made by bank transfer or received in cash, in any way before the start of the safari. Regretfully, credit cards and traveller cheques can not be accepted as of now.
4.6 The costs of international transactions are to be fully paid by the client.
5. CANCELLATIONS AND REFUNDS
5.1 All cancellation requests must be made in writing and shall be effective on the date of actual receipt by Top life Safaris.
5.2 The following cancellation charges apply to the basic program rate:
60 days or more prior to arrival full refund
59 – 32 days prior to arrival 70% refund
29 – 15 days prior to arrival 30% refund
Less than 15 days prior to arrival No refund
Top life Safaris reserves the right to deduct all expenses incurred from money paid.
5.3 Gorilla permits and air tickets are 100% non-refundable.
5.4 No refunds will be made for any unused services, late arrival or no-show of any of the members of the tour.
6.1 Top life Safaris shall try to ensure that the company exceeds the expectations in every area of the tour arrangements. However, suggestions are very much appreciated in order to keep improving the quality of the service.
6.2 Complaints must be reported immediately to the Top life Safaris representative and to the supplier of the service in question, who will do their best to resolve the matter. If the problem is not solved to the client’s satisfaction the complaint should be reported in written form and not later than 30 days after completion of the tour.
6.3 Liability for any complaints not notified in accordance with the above described procedure can not be accepted.
7.1 Top life Safaris will make every effort to ensure that all arrangements and services connected to the safari will be carried out as specified in the most efficient and effective way possible. However, the company does not have direct control of the provision of services by suppliers and, whilst every supplier is chosen with the utmost care, Top life Safaris does not accept liability for errors or omissions of such suppliers.
7.2 Top life Safaris shall not be liable for any loss, damage or injury of any nature whatsoever whether to person or property.
7.3 Whilst every care is taken, Top life Safaris can not be held responsible for the direct or indirect costs of loss or damage to baggage or personal possessions.
7.4 Top life Safaris can not accept liability or pay compensation for unforeseen circumstances beyond the control of the company or its staff, including flight delays/cancellations or force maker such as war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events beyond the company’s control.
7.5 It is the responsibility of the travel agency/wholesaler to ensure that all members of the tour have the appropriate passports, visas, travel permits, health certificates and other documentation required for the safari.
7.6 It is the responsibility of the clients to take proper medical and practical precautions in regard to health and safety. Medical advice should be sought well before travelling.
7.7 Clients are strongly advised to obtain a comprehensive travel insurance before coming to Uganda. Local evacuation coverage is available in the unlikely event of a medical emergency while out on safari with Top life Safaris.
7.8 The respective laws of the country govern Top life Safaris liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the cause of action arises.
THANK YOU FOR TAKING TIME READING
THESE TERMS AND CONDITIONS!